Imagine the scene if you will...It was a chilly December day in 2005, when I stumbled excitedly like a child in Willy Wonka's chocolate factory, into an Apple store in Köln Germany.
Although I had more or less made up my mind to buy a Mac beforehand, it still took some deliberation and persuasion due to the price and the uncertainty of buying a machine.
Luckily for Apple the somewhat smarmy and über cool rhetoric and demeanor of the typical Apple store employee did the trick (if you've been in an Apple Store you will know what I'm talking about) and, after half an hour I was walking home the proud owner of a shiny Mac Powerbook G4 15" 1.67 Ghz with a big smile on my face.
Oh the excitement as I unwrapped it, and began immediately experimenting with my first new MAC. Christmas had indeed come early!
Little did I know that Santa Claus had been a bastard and left me coal in my stocking.
Yes, my excitement faded and was alas replaced with puzzlement as within minutes I realised that the PowerBook wasn't charging up properly. For example, within 30 seconds, the LED display would turn green (indicating it was fully charged) despite the the battery being almost empty! In fact it took two days of straight charging for it to be even half full. "Odd" I thought...
So, I took it back to the apple shop which was all the way across town, (no mean feat as I didn't have a car at the time) and sought after my friendly Mac employee who had been so attentive gushed such lavish praise on my choice of purchase.
As soon as the words left my mouth, his smile evaporated and was replaced with a look of intense annoyance and bemusement. Funny, he was happy and all smiles selling me a 1800 Euro (1,150 pounds) Laptop but as soon as it went wrong, I was clearly a "nuisance". First warning sign.
No matter, I was assured it was easily fixable. I couldn't receive a replacement there and then, but I had to wait a week and was given a new PowerBook as a replacement.
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